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The Paediatrics 2WW Pathway that is speeding up cancer diagnoses and avoiding unnecessary hospital visits
Consultant Connect's groundbreaking technology connects clinicians with UHCW specialists for rapid communication, allowing children to receive diagnoses and treatment plans quicker.
The Acute Paediatrics line that has tripled Consultant Connect usage in NHS Lanarkshire
The introduction of the Acute Paediatrics line led to the overall usage of Consultant Connect in Lanarkshire tripling, therefore ensuring patients are treated in the right place for their care the first time. We spoke with Dr David Beattie, the Acute Paediatrics Consultant who helped set up the line, to find out what the catalyst for change was:
How Consultant Connect is transforming tissue viability referrals in South Warwickshire
The Tissue Viability Photo Messaging service enables clinicians within South Warwickshire University NHS Foundation Trust to securely send high-quality patient images to the Tissue Viability Team.
The messaging pathway that is expediting cancer diagnoses in North Central London
A year on from the launch of the Suspected Head & Neck Cancer messaging service in North Central London ICB, we caught up with two clinicians to find out how the pathway has since progressed.
How Consultant Connect tech enabled WAST clinicians to avoid hospital visit for vulnerable cancer patient
Our recent summer 2024 feedback survey found that 73% of WAST clinicians would recommend Consultant Connect to a colleague. We spoke with WAST EMT Shaun Martin-Brand to find out why his experience has been so positive.
How the Infectious Diseases Advice line in Greater Glasgow and Clyde is speeding up clinical communication
Following the launch of the Infectious Diseases Professional-to-Professional Advice line via Consultant Connect, we spoke with clinicians to discuss its benefits.
The Consultant Connect service that is engendering better and quicker communication between Public Health Wales and Primary Care
In October 2023, the first pan-Wales Telephone Advice & Guidance line provided by Public Health Wales via Consultant Connect was launched, providing access to all NHS clinicians in Wales.
How accessing Consultant Connect from a computer is supporting clinicians in Powys Teaching Health Board
We spoke with Hannah Meredith to discuss how the Desktop Calling feature allows her to access timely advice in an area with poor mobile signal.
Medical SDEC advice line expedites patient’s diagnosis for rare disorder in Cardiff and Vale
Following the launch of the transformative SDEC provision at the University Hospital of Wales, we spoke with Dr Jonathon Campbell, GP Partner at North Cardiff Medical Centre.
Hospital @Home Respiratory Medicine line in the Northern Care Alliance NHS Foundation Trust
Following the launch, in April 2022, of NHS England’s national Hospital @Home (H@H) programme, the ICB within Greater Manchester received funding to develop H@H services across the Northern Care Alliance (NCA).
5 minutes with… the Flow Navigation Centre clinicians in NHS Lanarkshire
We spoke with three clinicians in NHS Lanarkshire to find out how the Flow Navigation Centre uses Consultant Connect to reduce unnecessary hospital visits and enhance patient care.
Paediatrics Professional-to-Professional Advice speeds up patient care in Greater Glasgow and Clyde Health Board
We spoke with a GP in Glasgow to find out how having access to Consultant Connect benefits them and their patients.
Consultant Connect supports expedited dermatology referral in Oxfordshire
We spoke with a patient at Woodlands Medical Centre in Oxfordshire, to find out how her GP’s utilisation of the Consultant Connect App impacted her daughter’s care following a dermatological condition.
Acute Frailty in Dorset | GP case study
We spoke with Dr Laura Godfrey, a GP in Dorset, to find out how the Acute Frailty line via Consultant Connect benefits her and her patients.
The Ophthalmology pathways in Hywel Dda that are securing the best patient care in the right setting
We spoke with Nicky Jones, Specialist Optometrist in Hywel Dda, to find out how setting up Ophthalmology pathways via Consultant Connect has benefited optometrists and patients, as well as her and her team.
The benefits of having access to GP Bypass Numbers in Wales
One of the most popular uses of the free Consultant Connect App is the pre-programmed Bypass Numbers feature, which allows healthcare professionals in participating areas to skip the queue on switchboard and speak directly to staff at local GP practices.
How Advice & Guidance is bridging the gap between physical and mental health in Northamptonshire
Enhanced Advice & Guidance has been connecting clinicians with specialists for rapid advice since 2016 in Northamptonshire ICB via telephone, photo and messaging. We spoke with a clinician at Berrywood Hospital, Northamptonshire Healthcare NHS Foundation Trust, to find out more.
How Consultant Connect is supporting Dermatology referrals in Calderdale
Consultant Connect spoke with Carrie Bottomley, Apprentice Healthcare Assistant and General Practitioner’s Assistant at Bankfield Surgery, to find out how PhotoSAF fits into her everyday role and benefits her patients.
GP case study: Enhanced Advice & Guidance in Oldham
In November 2022, Enhanced Advice & Guidance provided by Consultant Connect was launched in Greater Manchester ICB. We spoke with Dr Fathema Johura, a GP in Oldham, to find out how the service benefits her and her patients.
GP case study: Enhanced Advice & Guidance in Northamptonshire
Enhanced Advice & Guidance has been available in Northamptonshire ICB since 2016, connecting clinicians to specialists for rapid advice via Telephone, Photo and Messaging. We spoke with Dr Barber, a GP in Rushden, to find out how this benefits her and her patients.
Paramedic Case Study
Keith McRavey works for the Scottish Ambulance Service (SAS). He explains how he uses Consultant Connect for prof to prof clinical decisions.
GP case study: Respiratory A&G in Kent & Medway ICB
In August 2019, Enhanced Advice & Guidance (A&G) provided by Consultant Connect was launched in Kent and Medway Integrated Care Board (ICB). The service provides clinicians in Medway and Swale with access to rapid specialist advice via phone and photo messaging. We spoke with a GP in Chatham to find out how this service supports them and their patients.
Using PIFU for LTC patients in Bedfordshire, Luton, and Milton Keynes
MS and epilepsy Patient Initiated Follow Up (PIFU) services are reducing unnecessary visits to hospital and improving patient waiting times at Bedfordshire Hospitals NHS Foundation Trust.
Perinatal Mental Health advice in Hywel Dda
Since November 2022, health visiting and midwifery clinicians in Hywel Dda University Health Board have had access to the Perinatal Mental Health line via Consultant Connect. We spoke with the Perinatal and Infant Mental Health Service Manager, who provides advice via this line to find out about her experience.
Suspected Head & Neck Cancer Messaging service
We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP to find out more about the Suspected Head & Neck Cancer messaging service in North Central London ICB.
Enhanced Advice & Guidance in Birmingham and Solihull ICB
We spoke with Dr Emamoke Ubogu, a Senior GP Partner and GP Trainer at Swan Medical Centre in Yardley, about Enhanced Advice & Guidance.
Service Manager case study: Haematology advice in Swansea Bay
Since November 2020, Haematology A&G queries have been routed through Consultant Connect, providing a single point of access for clinicians in Swansea Bay. We spoke with Sam Jenkins, Haematology Service Manager at Singleton Hospital, to find out how the implementation has benefitted the team.
GP case study: Mental Health advice in Greater Glasgow and Clyde
Since June 2021, clinicians in Greater Glasgow and Clyde Health Board have had access to the Mental Health Assessment Unit (MHAU) line for emergency mental health advice. We spoke with Dr Ejike Peterside, a GP at Lennox Practice, to find out the benefits of this service for him and his patients.
5 minutes with… NHS consultants on the National Consultant Network
We spoke with three NHS consultants who provide Advice & Guidance to find out what types of queries they receive and the benefits this provides.
5 minutes with… a hospital ACP Lead for Divisional Medicine
Alice Brockwell, ACP Lead for Divisional Medicine in Doncaster, tells us about her experience and benefits of SDEC via Consultant Connect.
5 minutes with… a Lead Nurse
Since May 2022, Liz Collinson, Lead Nurse in Glasgow, has been answering Prof-to-Prof advice calls to the OPAT line, from GPs, in the area via Consultant Connect. Liz tells us more about the pathway.
5 minutes with… a Consultant Orthodontist
Meryl Spencer is a Consultant Orthodontist at Morriston Hospital in Swansea Bay University Health Board. Since early 2022, Meryl has been responding to Messaging A&G requests from GPs and Dentists via Consultant Connect.
Enhanced Advice & Guidance in Coventry
We spoke with a physician associate and a GP in Coventry, about Enhanced Advice & Guidance.
5 minutes with a Service Manager & Lead Nurse
Sally Shaw tells us about the rapid telephone service provided by Consultant Connect which is believed to be the only nurse-led service of its kind in the country.
5 minutes with… a Dental Practitioner
Ewart Johnstone is a Dental Practitioner with a special interest in Orthodontics and has worked at Gwaun Cae Gurwen Dental Practice in the Swansea Bay University Health Board (UHB) area for 32 years. Since early 2022, Ewart has been able to send Messaging Advice & Guidance requests to Orthodontic specialists in the area via Consultant Connect.
5 minutes with…a Paramedic in Wales
Marcus Viggers has worked as a Paramedic for the Welsh Ambulance Services NHS Trust (WAST) for nearly 20 years. Since May 2020, Ambulance staff across WAST have had access to rapid advice, from specialist clinical teams across NHS Wales, via Consultant Connect. We asked Marcus to tell us about his experience of the service.
Telephone Advice & Guidance in Salford
We spoke with Dr Suzannah Carrier, a GP in Salford, to find out how the use of Consultant Connect’s Telephone Advice & Guidance (A&G) service has affected her ways of working.
Consultant Connect replaces bleep system for rheumatology at Salford Royal Hospital
In April 2022, the rheumatology department at Salford Royal implemented Consultant Connect Telephone Advice & Guidance as a replacement service for their bleep system.
Area Case Study | Referral Triage in Norfolk
In April 2021, Queen Elizabeth Hospital King’s Lynn (QEHKL) and Norfolk and Waveney ICB decided to use Consultant Connect’s Referral Triage service to run a pilot project focusing on the first outpatient waiting list for Cardiology.
5-year contract awarded following the success of the pilot Advice & Guidance project
Consultant Connect was launched in partnership with North Central London Integrated Care Board (NCL ICB) as a one-year project to assist with Covid-19 pressures.
Telephone Advice & Guidance in Kent & Medway
Primary Care clinicians share their experiences of how Telephone Advice & Guidance has helped improve their working methods.
Messaging Advice & Guidance in Kent & Medway
Primary Care clinicians share their experiences of how Messaging Advice & Guidance has helped improve patient care.
Area Case Study | COPD Pathway in NHS Tayside
Since March 2022, paramedics and ambulance clinicians in the NHS Tayside Health Board area have been able to contact their local community respiratory nursing team via Consultant Connect for Professional-to-Professional Advice.
Area Case Study | Patient Connect in NHS Lanarkshire
NHS Lanarkshire has seen a significant impact since introducing the Patient Connect service, via Consultant Connect, in December 2020.
GP case study: Haematology, Rheumatology and Endocrinology Advice & Guidance
We spoke with a GP about their experience of using Enhanced Advice & Guidance via Consultant Connect in Hertfordshire and West Essex ICB.
5 minutes with an NHS admin team lead
Maxima Spanakis talks to us about how using Consultant Connect for the nurse-led advice line has improved patient care.
Area Case Study | NHS Bedfordshire, Luton and Milton Keynes ICS
NHS Bedfordshire, Luton, and Milton Keynes ICS was created in early 2020 when the previous individual CCGs merged into one. Since this development, their project in partnership with Consultant Connect has grown year on year. In this article, we look at the key milestones and usage stats since the project's launch.
5 minutes with an ENT consultant conducting Referral Triage
Dr Shakir talks to us about his personal experience of working on the Referral Triage service:
GP and consultant case study: Paediatric 2WW Pathway
Dr O'Flanagan and Dr Neuling share the benefits of the new Paediatric 2WW Pathway at the University Hospitals of Coventry and Warwickshire Foundation Trust, available via Consultant Connect.
Telephone Advice & Guidance in Hertfordshire and West Essex
We spoke with two GPs in Hertfordshire and West Essex to find out how Telephone Advice & Guidance provided by Consultant Connects helps them ensure the best patient care.
Elective Care | Trust buys back time for specialist consultants
Telemedicine devices overcome location issues by using world-class image and sound technology so consultants can see, hear, and speak with patients as if they were at their bedside – even if they are miles away at a different hospital.
Enhanced Advice & Guidance across Wales: a GP and paramedic case study
Steven Evans, paramedic, and Dr Nakul Gupta, paediatric consultant, discuss how they use Enhanced Advice & Guidance to provide the best patient care.
NHS Lanarkshire Prof-to-Prof Advice GP case study
Two GPs in NHS Lanarkshire describe how they use Prof-to-Prof Advice to receive support from specialists, resulting in faster and more appropriate care for their patients.
Area Case Study: Keeping elderly patients out of hospital
South Warwickshire NHS Foundation Trust’s (SWFT) Frailty Service have been leading an array of activities to aid patient referrals. In this article we uncover the key activities across the trust which ultimately work towards keeping patients out of hospital, especially as we head towards winter.
GP case study in North Central London ICB: Gynaecology and Neurology
Two GPs use Telephone Advice & Guidance to obtain speedy advice for their patients.
GP and patient case study: Dermatology in Betsi Cadwaladr University Health Board
We recently spoke to a patient and their GP on how the use of Dermatology Advice & Guidance provided by Consultant Connect ensured the patient received the right care in the right setting the first time.
5 minutes with… a GP and Assistant Medical Director
GP experience | Dr Nicky Davies from Betsi Cadwaladr University Health Board shares her experience of using Consultant Connect…
Advice from paediatrics consultants one phone call or message away
Grange University Hospital in Aneurin Bevan University Health Board (UHB), Wales offers primary care two rapid Advice & Guidance options to help keep paediatric patient care in the community where possible. We interviewed Paediatrics Consultant Dr Nakul Gupta to find out more.
Area Case Study | Front door Referral Triage in Northamptonshire
It’s been over a year since Northampton General Hospital started using Consultant Connect’s Referral Triage service to clear a Cardiology referral backlog. In this blog article we share key performance stats to date.
Prof-to-Prof advice in NHS Lanarkshire
NHS Lanarkshire share how their use of prof-to-prof clinical decisions is playing a key part in their response to the national goal of redesigning unscheduled care.
Prof-to-Prof advice in NHS Tayside
NHS Tayside share how their use of Prof-to-Prof clinical decisions or Advice & Guidance is playing a key part in their response to the national goal of redesigning unscheduled care.
Consultant case study: Referral Triage
Dr Patrick Davey shares his experience of the Referral Triage service along with a recent patient case study example.
GP case study: How Telephone Advice & Guidance is transforming patient care
We spoke with two GPs who utilise Telephone Advice & Guidance via Consultant Connect to provide the best care for their patients.
Telephone Advice & Guidance in Staffordshire and Stoke-on-Trent ICB
We spoke with two GPs who use Telephone Advice & Guidance in Staffordshire and Stoke-on-Trent ICB to find out how this benefits their roles.
How Enhanced Advice & Guidance is provided and received in Birmingham and Solihull ICB
We spoke with Dr Goyal and Dr Turner, a GP and consultant, respectively, who use Enhanced Advice & Guidance provided by Consultant Connect in their everyday roles.
Paramedic and consultant case study: Prof-to-Prof clinical decisions in Tayside
We spoke with Dr Ron Cook, Consultant Emergency Physician and Jonathon Will, Specialist Paramedic for the Scottish Ambulance Service to discuss how Prof-to-Prof advice via Consultant Connect benefits patients.
Advice & Guidance in Northamptonshire: GP and consultant case study
We spoke with Dr Udi Shmueli and Dr Mary Dell, a consultant gastroenterologist and GP respectively about their experience of using Advice & Guidance.
Using Photo Advice & Guidance for Ophthalmology
Optometrists from NHS Coventry and Rugby ICB area, discuss how Photo Advice & Guidance helps to manage patient conditions.
Consultant case study: Patient Connect
Dr Andrew Russell is an A&E consultant at University Hospital Monklands, NHS Lanarkshire. He makes outgoing calls via the Patient Connect service.
5 minutes with a CMHT old age consultant and clinical director
Dr Funnell talks to us about her personal experience of answering Mental Health Advice & Guidance calls through the Consultant Connect service.
5 minutes… with two consultants providing Advice & Guidance in Leicester
Dr Bandi and Dr Jackson discuss why they like providing Advice & Guidance via Consultant Connect in Leicester.
GP case study in Cardiff and Vale: Rheumatology and Haematology
We spoke with Dr Jonathan Griffin who has been a GP for 18 years to discuss the benefits of Consultant Connect.
NHS Area Case Study: Teledermatology using e-Referral Service advice and guidance
We are delighted that our Consultant Connect project at the Royal Devon and Exeter Hospital was mentioned in the NHSX Dermatology Digital playbook.
NHS Area Case Study: Teletriage service for two-week wait referrals
We are delighted that our Consultant Connect project in County Durham and Darlington NHS Foundation Trust was mentioned in the NHSX Dermatology Digital playbook.
NHS Area Case Study: A teledermatology pilot to improve cancer care in Leeds
We are delighted that our Consultant Connect project in Leeds was mentioned in the NHSX Dermatology Digital playbook.
5 minutes with an NHS urologist
Dr Ajayi talks to us about his personal experience of answering A&G calls through the service.
NHS Area Case Study: Enfield – Advice & Guidance project update & expansion plans
Six months since Enfield, NHS North Central London ICB launched Consultant Connect, we discuss with the senior programme manager from Enfield Borough Directorate how the project is performing.
GP and consultant case study: Advice & Guidance in Coventry and Warwickshire
Dr Andreas Photiou, who has been a GP for 10 years, tells us how he regularly uses PhotoSAF on the Consultant Connect App, to request advice from consultants at University Hospitals Coventry & Warwickshire NHS Trust.
Enhanced Advice & Guidance: Coventry & Warwickshire area case study
We spoke with three healthcare professionals to understand how Enhanced Advice & Guidance plays a role in three different healthcare settings.
GP and paramedic case study: Enhanced Advice & Guidance across Wales
We spoke with two GPs and a paramedic in Wales to find out how Enhanced Advice & Guidance provided by Consultant Connect benefits them and their patients.
GP case study: Answering SCAS calls
Dr Simon Hodes describes how answering Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff saves NHS resources.
Mental Health case study at South London and Maudsley NHS Foundation Trust
We spoke with mental health specialists at South London and Maudsley NHS Foundation Trust to find out how providing Advice & Guidance benefits them.
How GPs in North Central London ICB are seeking Advice & Guidance
Drs John Gubbay and Karen Grossmark share their experiences of using Enhanced Advice & Guidance provided by Consultant Connect in North Central London ICB.
Area case study: Community Provided Dermatology
In this article we take a closer look at NHS Birmingham and Solihull ICB's innovative dermatology services set up before COVID-19, now proving perfect for the sudden need for remote consultations.
Respiratory and Gynaecology Advice & Guidance across the NHS
We spoke with three clinicians in participating areas to find out how Enhanced Advice & Guidance benefits them and their patients.
GP case study: two Somerset GPs discuss the benefits of Consultant Connect
Two GPs in Somerset discuss the benefits of having access to Enhanced Advice & Guidance via Consultant Connect.
Consultants case study: a Trust’s view
One of the most common questions we encounter when discussing Phone Advice & Guidance is 'what do the consultants think about it?' We sent a film crew to NGH to ask exactly that question.
GP and consultant case study: Trauma & Orthopaedics Advice & Guidance
We spoke with a GP and a consultant to find out how Trauma & Orthopaedics Advice & Guidance via Consultant Connect can expedite care for patients.
GP case study: Teledermatology in the NHS
Two GPs describe the benefits of having access to Teledermatology via Consultant Connect.
GP and consultant case study: Cardiology in South East London
Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers Telephone Advice & Guidance calls from GPs around the country, such as Drs Guallar and Ross in South East London.
Area case study: Enhanced Prof-to-Prof Advice in Tayside
Three clinicians describe how the use of Prof-to-Prof advice benefits them and their patients' care.
Video case study: Mental Health Telephone Advice & Guidance
48% of calls to the service have resulted in a referral being avoided. Watch this video to find out more.
Video case study: Teledermatology via the Consultant Connect App and e-RS
60% of submitted cases do not need to be seen by Dermatology Services in Dorset. Watch this video to find out more.
GP case study: Teledermatology and Rheumatology in Dorset
Dr Francis explains how he uses Telephone Advice & Guidance and PhotoSAF on the Consultant Connect App to benefit his patients.
GP case study: Teledermatology via the Consultant Connect App
In this video, GPs in Solihull explain how using Teledermatology through the Consultant Connect App allows them to share images directly with a community GPER.
Paramedic case study: Emergency Medicine Advice in Scotland
Michael Muir and Keith Dickinson, Paramedics at the Scottish Ambulance Service, describe how they get Emergency Medicine advice for patients.
Milton Keynes area case study: PhotoSAF and Telephone Advice & Guidance
An Advanced Paramedic Practitioner and a GP in Milton Keynes describe how they safely use their mobiles to take IG-secure clinical photos and make calls in both a surgery setting and when visiting patients at home.
Somerset Gastroenterology Elective Care 100-Day Challenge
Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies".
Harnessing teledermatology to improve cancer care in Leeds
Read our latest feature, created by HSJ in co-operation with the Leeds Cancer Programme about how teledermatology is improving cancer care in Leeds.
GP and consultant case study: Cardiology
Dr Davey, a Consultant in Cardiology on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - preventing a possible stroke for a patient.
Elderly Care A&G across the NHS
Drs Triggs and Barnes, a GP in Cardiff and Consultant Geriatrician in Sunderland, respectively, discuss why Enhanced Advice & Guidance is invaluable to patients.
GP case study: Telephone Prof-to-Prof Advice in Greater Glasgow and Clyde
Two GPs in Greater Glasgow and Clyde Health Board avoid acute admission for patients with gastroenterological and elderly medicine concerns by using Telephone Prof-to-Prof advice to local specialists.
GP case study: Photo Advice & Guidance across South East London
Three GPs in NHS South East London ICB use Photo Advice & Guidance to get rapid advice from the Dermatology Team at their local trust for patients with dermatological concerns.
GP case study: Gynaecology Advice & Guidance in Coventry and Warwickshire
GP avoided acute admission by using Gynaecology Telephone Advice & Guidance.
GP case study: rapid Telephone Advice & Guidance in Somerset
Two GPs in Somerset recount how they use Telephone Advice & Guidance to speed up patient care and avoid unnecessary referrals.
GP case study: Diabetes and Endocrinology Advice & Guidance across the NHS
Two GPs in Somerset and Warwickshire used Telephone Advice & Guidance to get specialist Diabetes and Endocrinology input from local specialists.
GP case study: Haematology Advice & Guidance across the NHS
Two GPs used Telephone Advice & Guidance to get specialist input from the Haematology Teams at their local trusts, resulting in faster patient care.
GP case study: Rheumatology Advice & Guidance across the NHS
A GP in NHS Somerset ICB and a GP in South East London used the Consultant Connect App to get A&G from the Rheumatology Team at their local trusts for patients.
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