Information for ambulance clinicians across the Welsh Ambulance Services University NHS Trust

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How to use Consultant Connect

Hints & Tips

Paramedics in Wales share their experience

Consultant Connect suggestion box

 

Stats In Wast Dec 2024

Results since launch

The Consultant Connect service in WAST is achieving great results. Join your colleagues already using the service, and download the free Consultant Connect App from the App Store or Google Play. If you have any questions relating to the service, please contact us by email at hello@consultantconnect.org.uk or call us on 01865 261 467.

WAST – User Guide

This guide is designed to provide you, and ambulance clinicians across Wales, with all the information needed to make the most out of the service. If you have any questions relating to the service, please contact us by email at hello@consultantconnect.org.uk or call us on 01865 261 467.

Download the guide
Welsh Ambulance Services – Customer Area - Consultant Connect

Sign in (to the Consultant Connect App)

If you have yet to sign up to the Consultant Connect service, watch our short video, and download the free Consultant Connect App (from the App Store or Google Play). To start using the service, open the app on your phone, and follow the simple steps to sign up. Please note that only devices running on an Apple operating system (iOS) of 15 and above or an Android operating system of 12 and above will support the Consultant Connect App.

‘It’s a good, quick service and works well for me, especially with challenging jobs where information is needed quickly and easily.’

– Ambulance clinician in Wales

 

‘It’s a useful tool that provides detailed records of contact with services for audits and investigations. I like that I can play back a recording and confirm what was said during the call.’

– Ambulance clinician in Wales

‘It’s a central location for all essential phone numbers. If you are at an incident that is out of your normal area, you can change the health board to again access all essential numbers needed.’

– Ambulance clinician in Wales

‘I was able to discharge a child on scene after a minor allergic reaction by speaking with the GP OOH and arranging a call-back from a specialist. This removed the need to convey another person visiting hospital.’

– Ambulance clinician in Wales

‘GP Bypass Numbers are beneficial and save time. I can easily access specialist services via the app. This is really useful for keeping up to date without relying on multiple self-maintained contact numbers.’

– Ambulance clinician in Wales

 

‘I enjoy using the app. I feel it’s very beneficial to have one point of access to all services. It’s so much easier than looking for numbers and then having to keep a record or save lots of numbers to my own device.’

– Ambulance clinician in Wales

 

Using a radio handset

If you experience mobile phone signal issues in rural locations or are unable to use the app, you can access Telephone Advice & Guidance by calling the Consultant Connect Dial-In Number that relates to your Health Board area.

If you do not know your Dial-In Number, please contact us by email at hello@consultantconnect.org.uk or call us on 01865 261 467.

Welsh Ambulance Services – Customer Area - Consultant Connect
Paramedic Case Study - Consultant Connect

Paramedic case study

“As a solo responder, being able to liaise with other professional services has helped in my day-to-day job. I would encourage colleagues to use this service, and it’s straightforward to report outcomes.” Steven Evans, Paramedic at the Welsh Ambulance Services NHS Trust. 

Read the case study

5 minutes with a Paramedic

“[The Consultant Connect App] provides easier access for us to communicate with receiving hospitals / treatment centres. This has been really helpful as the procedures have regularly changed throughout different stages of the pandemic.” Sion Breese, Paramedic at the Welsh Ambulance Services NHS Trust. 

Read the short interview
Welsh Ambulance Services – Customer Area - Consultant Connect
elderly patient, paramedic stories

5 minutes with a Paramedic

“The bypass numbers, when available, allow us to contact a GP surgery directly and bypass their reception. They are on the app and are of immense use as they reduce time spent on scene waiting for GP callbacks. This means we have time to see more patients, reducing patients’ ambulance wait times.” Marcus Viggers, Paramedic at the Welsh Ambulance Services NHS Trust.

Read the short interview

Clinician and Patient Experiences are better…

Rudi Lewis, Emergency Medical Technician, WAST

‘Gets the results I am after every time!’

Susan Wallace, WAST Paramedic

‘Good to have all the numbers on one app, saves saving them to the phone. Easy to access as a whole.’

WAST Paramedic

‘It provides easier access for us to communicate with receiving hospitals/treatment centres. This has been really helpful as the procedures have regularly changed throughout different stages of the pandemic.’

WAST Paramedic

‘The App is an invaluable tool to support both my decision making and
to ensure the patient is on the right pathway for their individual care needs.’

WAST Paramedic

‘I think this is an excellent app which gives clinicians fast and easy access to all the numbers they need on a regular basis.’

Hints & Tips

Click the images below to download our hints & tips guides to help you make the most of the Consultant Connect service in Wales.

Welsh Ambulance Services – Customer Area - Consultant Connect
Welsh Ambulance Services – Customer Area - Consultant Connect

Frequently Asked Questions

1. I have forgotten my password; what should I do? 

You can reset your password here.

2. I sometimes work in rural areas where the signal is quite poor, is there another way to access the service?

If you have poor mobile phone signal and are unable to use Wi-Fi, you can access Telephone A&G by calling your Health Board’s unique Dial-In Number from any phone or your radio handset. If you do not know your Dial-In Number, please email hello@consultantconnect.org.uk.

3. Whom do I contact for support relating to Consultant Connect? 

If you have any questions or would like further information, please get in touch with your Account Manager. If you don’t know your Account Manager, please contact a member of the team on 01865 261467 or email us at hello@consultantconnect.org.uk.

 

You can see more FAQs here.

 

Welcome to our suggestion box!
We will use your feedback to further develop our services.

WAST suggestion box
Wales Customer Area - Consultant Connect
- Consultant Connect

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Stats In Wast September 2023