Getting patients the right care, faster
Streamline your SDEC Pathways with Consultant Connect
SDEC with Consultant Connect
Faster call connection time
(30 seconds UK average)
A standardised process for all
A single referral route and point of access
Volumes of calls are tracked
The patient pathway is tracked
Outcomes are reported
Calls are recorded for medico-legal purposes
Moving your SDEC pathways to Consultant Connect
We know Same Day Emergency Care (SDEC) processes are not always the same at every hospital, meaning the clinician and patient often need to wait a considerable amount of time to get through to the SDEC team and navigate the patient to the right service, first time.
That’s why more of our NHS partners are moving their SDEC access to Consultant Connect to provide a single referral route and point of access for ambulance teams and primary care clinicians to navigate SDEC patients.
Consultant Connect provides over 20 NHS areas with a fast and streamlined communications route to SDEC units.
Growth and Impact
We’ve crunched the numbers to reveal the impressive impact and growth of SDEC lines available via Consultant Connect.
- The number of NHS areas enabling access to SDEC pathways via Consultant Connect increased from 9 to 32.
- Monthly call volumes have nearly doubled over two years – 3233 calls placed in August 2024 compared to 1931 calls placed in August 2022.
- 53% of calls to SDECs with reported outcomes resulted in the patient being navigated to the right place, first time and avoiding A&E.
Learn more about the impact Consultant Connect in our latest Enhanced Advice & Guidance Performance Benchmarks.
SDEC in South East London
‘Moving SDEC access to Consultant Connect enabled us to offer a standardised process for all, a single referral route, a single point of access, and audit and monitoring of referral activity demand and outcomes. It also provided an understanding and oversight of options offered by other specialties and services, which helps offer more joined up care plan for patients and provide the most appropriate options available to them.’
Listen to Clive Moss, Senior Commissioning Manager for Urgent and Emergency Care at NHS South East London ICB, discussing the SEL SDEC pathways at our recent UEC panel discussion:
Read more to see how South East London ICB have set up links to efficiently route GPs to their SDEC services, allowing for a more specialised approach when it comes to treating patients requiring urgent medical care.
5 minutes with… a hospital ACP Lead for Divisional Medicine
‘Clinicians can speak with the appropriate person, often gaining near-immediate insight and advice into the management of the patient sat in front of them, which can result in an avoidance of an unnecessary admission.’
Since December 2021, Primary Care Clinicians in the Doncaster and Bassetlaw area and Ambulance staff from Yorkshire Ambulance Service NHS Trust have had access to a SDEC line via Consultant Connect. Read more to find out the many benefits for the Trust.
Area Case Study | Mental Health Pathway in Greater Glasgow & Clyde
‘As an example, if the Scottish Ambulance Service (SAS) or Police Scotland are attending a patient’s home and need advice about the patient’s mental health issues, they can contact the Mental Health Assessment Units (MHAUs) to discuss and agree a plan for the MHAU either to attend the patient’s home or SAS/Police Scotland can bring the patient directly to the MHAU for a mental health assessment rather than attending the ED which was the pathway pre COVID-19.’
Find out more about the benefits of offering same day emergency mental health assessment via Consultant Connect.
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