The Urgent Care projects that are making a difference
The fact that all urgent and elective pathways set up via Consultant Connect benefit from high connection rates, with 80% of calls being answered the first time and within 27 seconds on average, IG-secure recorded activity and a dedicated Account Management team are just some of the reasons why we are the UK’s most widely used Enhanced Advice & Guidance system.
In Urgent Care, 36% of calls from ambulance staff avoid unnecessary patient conveyances and over 52% of calls to urgent care specialties result in the patient avoiding a trip to A&E or an admission.
Our new urgent care pathways overview download showcases 14 projects that are paving the way to improve patient care and clinician experiences in urgent care, including service benefits, call statistics and outcomes.
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