When Consultant Connect first started providing rapid Telephone Advice & Guidance (A&G) to the NHS it was just GPs that used the service to speak to specialists. We are now providing access to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Mental Health Clinicians, and Social Workers. Why? Telephone Advice & Guidance from Consultant Connect solves the difficulty of speaking to the right person when timely advice is really needed – especially if a patient’s needs are complex.
Clinicians use the Consultant Connect App or a unique Dial-in Number to speak to specialist clinicians for pre-referral advice and guidance over the telephone. Calls are answered by a rota of specialists in under 30 seconds (UK average).
- Used in 42 ICB/ HB areas covering over 40 million patients.
- 68% of calls avoid hospital visits in elective care, and 52% of calls avoid hospital visits in urgent care.
- Easy to set-up and use with benefits from day one – no hardware or training required.
- Reduces referrals and admissions for whole-system efficiencies – patients receive the right care, first time.
- Enjoy world-class support – our team handles set-up, communication and on-going engagement with clinicians, specialists and other stakeholders.
Why do clinicians and patients like it?
Why do commissioners like it?
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
How it works
Primary care clinicians can also earn CPD credits when they use the Consultant Connect App for Advice & Guidance. Click to find out more.
Everything you need to know – in a few minutes…
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Urgent Care
Consultant Connect in NHSE handbooks
Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that Advice & Guidance works!
Phone Advice & Guidance Case Studies
The Paediatrics 2WW Pathway that is speeding up cancer diagnoses and avoiding unnecessary hospital visits
Consultant Connect's groundbreaking technology connects clinicians with UHCW specialists for rapid communication, allowing children to receive diagnoses and treatment plans quicker.
The Acute Paediatrics line that has tripled Consultant Connect usage in NHS Lanarkshire
The introduction of the Acute Paediatrics line led to the overall usage of Consultant Connect in Lanarkshire tripling, therefore ensuring patients are treated in the right place for their care the first time. We spoke with Dr David Beattie, the Acute Paediatrics Consultant who helped set up the line, to find out what the catalyst for change was:
How Consultant Connect tech enabled WAST clinicians to avoid hospital visit for vulnerable cancer patient
Our recent summer 2024 feedback survey found that 73% of WAST clinicians would recommend Consultant Connect to a colleague. We spoke with WAST EMT Shaun Martin-Brand to find out why his experience has been so positive.
How the Infectious Diseases Advice line in Greater Glasgow and Clyde is speeding up clinical communication
Following the launch of the Infectious Diseases Professional-to-Professional Advice line via Consultant Connect, we spoke with clinicians to discuss its benefits.
Contact us
For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.
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