Immediate Telephone Advice & Guidance for the NHS

When Consultant Connect first started providing rapid Telephone Advice & Guidance (A&G) to the NHS it was just GPs that used the service to speak to specialists. We are now providing access to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Mental Health Clinicians, and Social Workers. Why? Telephone Advice & Guidance from Consultant Connect solves the difficulty of speaking to the right person when timely advice is really needed – especially if a patient’s needs are complex.

 

  • Used in over 90 healthcare areas covering over 33 million patients.
  • 66% of calls avoid hospital visits in Elective Care, 30-40% of calls avoid hospital visits in Urgent Care.
  • Easy to set-up and use with benefits from day one – no hardware or training required. 
  • Reduces referrals and admissions for whole-system efficiencies – patients receive the right care, first time. 
  • Enjoy world-class support – our team handles set-up, communication and on-going engagement with clinicians, specialists and other stakeholders. 

Why do clinicians and patients like it?

Why do commissioners like it? 

Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.

  • Easy to set-up & use with benefits from day one – no hardware or training required. 
  • Reduces referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
  • Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders. 

Why is it so helpful for GPs and their patients?

Why is it so helpful for Commissioners?

Staffing Advice & Guidance lines a challenge? Find out about our National Network.

Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.

Primary care clinicians can also earn CPD credits when they use the Consultant Connect App for Advice & Guidance. Click here to find out more.

How it works

Primary care clinicians can also earn CPD credits when they use the Consultant Connect App for Advice & Guidance. Click to find out more.

Everything you need to know – in a few minutes…

Clinicians explain why immediate phone advice works for them
Phone A&G in action – Urgent Care

Consultant Connect in NHSE handbooks

Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that Advice & Guidance works!

Phone Advice & Guidance Case Studies

5 minutes with a Paediatric Consultant

5 minutes with a Paediatric Consultant

Dr Gupta talks to us about his personal experience of answering Advice & Guidance queries from local primary care colleagues through the Consultant Connect service…

GP case study: Urology

GP case study: Urology

A GP in Surrey provides an example of how he contacted a urologist within minutes via Consultant Connect, and was therefore able to provide his patient with rapid specialist advice.

GP case study: Cardiology

GP case study: Cardiology

A GP in Northampton provides an example of how she contacted a Cardiology consultant through Consultant Connect Enhanced Advice & Guidance and was, therefore, able to provide her patient with rapid specialist advice.

GP case study: Gynaecology

GP case study: Gynaecology

A GP in Lanarkshire provides an example of how she contacted a Gynaecology consultant through Prof-to-Prof Advice & Guidance and was therefore able to provide her patient with rapid specialist advice.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

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