Information for ambulance clinicians across the Welsh Ambulance Services NHS Trust
Please click on an option below to quickly navigate:
How to use Consultant Connect
- Welsh Ambulance Services NHS Trust – Consultant Connect User Guide
- Sign In (to the Consultant Connect App)
- Making a phone call using a radio handset
- Frequently Asked Questions
Hints & Tips
Paramedics in Wales share their experience
Consultant Connect suggestion box
Results since launch
The Consultant Connect service in WAST is achieving great results. Join your colleagues already using the service, and download the free Consultant Connect App from the App Store or Google Play. If you have any questions relating to the service, please contact us by email at hello@consultantconnect.org.uk or call us on 01865 261 467.
WAST – User Guide
This guide is designed to provide you, and ambulance clinicians across Wales, with all the information needed to make the most out of the service. If you have any questions relating to the service, please contact us by email at hello@consultantconnect.org.uk or call us on 01865 261 467.
Sign in (to the Consultant Connect App)
If you have yet to sign up to the Consultant Connect service, watch our short video, and download the free Consultant Connect App (from the App Store or Google Play). To start using the service, open the app on your phone, and follow the simple steps to sign up. Please note that only devices running on an Apple operating system (iOS) of 15 and above or an Android operating system of 12 and above will support the Consultant Connect App.
Using a radio handset
If you experience mobile phone signal issues in rural locations or are unable to use the app, you can access Telephone Advice & Guidance by calling the Consultant Connect Dial-In Number that relates to your Health Board area.
If you do not know your Dial-In Number, please contact us by email at hello@consultantconnect.org.uk or call us on 01865 261 467.
![Swansea,,Uk:,September,25,,2018:,Ambulance,Parked,At,The,Accident Paramedic Case Study - Consultant Connect](https://www.consultantconnect.org.uk/wp-content/uploads/2021/12/shutterstock_1189639789-scaled.jpg)
Paramedic case study
“As a solo responder, being able to liaise with other professional services has helped in my day-to-day job. I would encourage colleagues to use this service, and it’s straightforward to report outcomes.” Steven Evans, Paramedic at the Welsh Ambulance Services NHS Trust.
5 minutes with a Paramedic
“[The Consultant Connect App] provides easier access for us to communicate with receiving hospitals / treatment centres. This has been really helpful as the procedures have regularly changed throughout different stages of the pandemic.” Sion Breese, Paramedic at the Welsh Ambulance Services NHS Trust.
![WAST paramedic Welsh Ambulance Services – Customer Area - Consultant Connect](https://www.consultantconnect.org.uk/wp-content/uploads/2022/04/WAST-paramedic-scaled.jpg)
![paramedic case study elderly patient, paramedic stories](https://www.consultantconnect.org.uk/wp-content/uploads/2022/12/CC-blog-image-options-4.png)
5 minutes with a Paramedic
“The bypass numbers, when available, allow us to contact a GP surgery directly and bypass their reception. They are on the app and are of immense use as they reduce time spent on scene waiting for GP callbacks. This means we have time to see more patients, reducing patients’ ambulance wait times.” Marcus Viggers, Paramedic at the Welsh Ambulance Services NHS Trust.
Clinician and Patient Experiences are better…
Hints & Tips
Click the images below to download our hints & tips guides to help you make the most of the Consultant Connect service in Wales.
Frequently Asked Questions
1. I have forgotten my password; what should I do?
You can reset your password here.
2. I sometimes work in rural areas where the signal is quite poor, is there another way to access the service?
If you have poor mobile phone signal and are unable to use Wi-Fi, you can access Telephone A&G by calling your Health Board’s unique Dial-In Number from any phone or your radio handset. If you do not know your Dial-In Number, please email hello@consultantconnect.org.uk.
3. Whom do I contact for support relating to Consultant Connect?
If you have any questions or would like further information, please get in touch with your Account Manager. If you don’t know your Account Manager, please contact a member of the team on 01865 261467 or email us at hello@consultantconnect.org.uk.
You can see more FAQs here.
![shutterstock_420798184](https://www.consultantconnect.org.uk/wp-content/uploads/2020/05/shutterstock_420798184-scaled.jpg)
Welcome to our suggestion box!
We will use your feedback to further develop our services.
![Suggestions.,Work,Environment,,Customer,Service,,Improvement,And,Sales,Concept.,Hand Wales Customer Area - Consultant Connect](https://www.consultantconnect.org.uk/wp-content/uploads/2022/03/shutterstock_1797239191-scaled-e1647359274410.jpg)
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Contact us
For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.
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Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
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Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
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