Consultant case study: Referral Triage

Dr Patrick Davey shares his experience of the Referral Triage service along with a recent patient case study example.
Home - Consultant Connect

‘In this situation, the GP referral was certainly lifesaving.’

Consultant case study: Referral Triage

Dr Patrick Davey is an NHS consultant from Consultant Connect’s National Consultant Network, working remotely in the local team conducting referral triage. He shares his experience of the service along with a recent patient case study example:

‘I look at all the referrals to cardiology, grade and deal with them. It is a helpful system as it means virtually all the referrals go through one person, so there’s consistency and the opportunity to build relationships with GPs.

 

I recently came across a patient who had been seen for a minor procedure in a nearby hospital. The patient was just about to have the procedure when the stand-by anaesthetist said, “let’s stop the operation, the heart’s going far too slow, it’s going 33, 34 beats per minute” So, they stopped the operation, did an ECG and sent the patient home. The ECG was then given to the GP, and this was added to the referral to cardiology which I reviewed. I immediately recognised this dangerous slow heart rhythm, so we got the patient into hospital and put a pacemaker in. In this situation, the GP referral was certainly lifesaving.

 

It’s highly likely that the referral through a more standard route would have had the same outcome, the difference, however, is that the electronic nature of the referrals has short-circuited the referral process. So, one might say that this patient had a pacemaker a week or more early, and that week could easily have been the week in which their heart stopped.’

Watch a clip of Dr Davey talking about the patient case study:

 

Related case studies

GP case study: Haematology Advice & Guidance across the NHS

GP case study: Haematology Advice & Guidance across the NHS

Two GPs used Telephone Advice & Guidance to get specialist input from the Haematology Teams at their local trusts, resulting in faster patient care.

Respiratory and Gynaecology Advice & Guidance across the NHS

Respiratory and Gynaecology Advice & Guidance across the NHS

We spoke with three clinicians in participating areas to find out how Enhanced Advice & Guidance benefits them and their patients.

GP case study: Telephone Prof-to-Prof Advice in Greater Glasgow and Clyde

GP case study: Telephone Prof-to-Prof Advice in Greater Glasgow and Clyde

Two GPs in Greater Glasgow and Clyde Health Board avoid acute admission for patients with gastroenterological and elderly medicine concerns by using Telephone Prof-to-Prof advice to local specialists.

The Paediatrics 2WW Pathway that is speeding up cancer diagnoses and avoiding unnecessary hospital visits

The Paediatrics 2WW Pathway that is speeding up cancer diagnoses and avoiding unnecessary hospital visits

Consultant Connect's groundbreaking technology connects clinicians with UHCW specialists for rapid communication, allowing children to receive diagnoses and treatment plans quicker.

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Transforming the care of older people

Advances in healthcare mean more of us are living longer, and, in recognition of the International Day of Older People, we’re showcasing how we support clinicians in providing the best care for these patients.

read more