Video case study: Mental Health Telephone Advice & Guidance

48% of calls to the service have resulted in a referral being avoided. Watch this video to find out more.
Video case study: Mental Health Phone Advice & Guidance - Consultant Connect

South East London ICB

Video case study

Mental Health Advice & Guidance 

Delivering rapid Mental Health Telephone Advice & Guidance to clinicians

The Mental Health Telephone Advice & Guidance Project in Greenwich, which is commissioned by South East London ICB, is having a really positive impact on patient care in the area. Healthcare professionals are able to speak to mental health specialists from Oxleas NHS Foundation Trust, via telephone, in seconds.

This short video about the project features interviews with a commissioner, GP, consultant psychiatrist, service manager and community manager.

 In numbers

  • South East London ICB introduced immediate Mental Health Phone Advice & Guidance (A&G) in September 2018.
  • Their service comprises: Working Age Adult referral advice and Older Adult referral advice.
  • The average call connection time is 39 seconds.
  • Based on call outcomes, 48% of calls to the service have resulted in a referral being avoided.
  • This service complements Greenwich’s Phone A&G for physical specialties.

 

 

 

Connecting any health professional to mental health specialist advice, via telephone, in seconds

Click here to find out about Mental Health Phone Advice & Guidance 

PATIENT EXPERIENCE

A GP in Greenwich recently told us: ‘I had a patient who came in who needed some medication change in terms of depression. She’d just been started on some antidepressants, had been breastfeeding and then had experienced side effects. I wasn’t quite sure exactly what I should be changing. So I used the app and got directly through to one of my colleagues here at Oxleas, one of the psychiatrists.’ Click on our short video below to find out what happened next…

Related case studies

Acute Frailty in Dorset | GP case study

Acute Frailty in Dorset | GP case study

We spoke with Dr Laura Godfrey, a GP in Dorset, to find out how the Acute Frailty line via Consultant Connect benefits her and her patients.

NHS Area Case Study: A teledermatology pilot to improve cancer care in Leeds

NHS Area Case Study: A teledermatology pilot to improve cancer care in Leeds

We are delighted that our Consultant Connect project in Leeds was mentioned in the NHSX Dermatology Digital playbook.

GP case study: Photo Advice & Guidance across South East London

GP case study: Photo Advice & Guidance across South East London

Three GPs in NHS South East London ICB use Photo Advice & Guidance to get rapid advice from the Dermatology Team at their local trust for patients with dermatological concerns.

Service Manager case study: Haematology advice in Swansea Bay

Service Manager case study: Haematology advice in Swansea Bay

Since November 2020, Haematology A&G queries have been routed through Consultant Connect, providing a single point of access for clinicians in Swansea Bay. We spoke with Sam Jenkins, Haematology Service Manager at Singleton Hospital, to find out how the implementation has benefitted the team.

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Transforming the care of older people

Advances in healthcare mean more of us are living longer, and, in recognition of the International Day of Older People, we’re showcasing how we support clinicians in providing the best care for these patients.

read more